tag:blogger.com,1999:blog-43896516169337747972024-03-19T05:49:52.272-07:00A Strange LandQuis hic locus, quae regio, quae mundi plaga?Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.comBlogger31125tag:blogger.com,1999:blog-4389651616933774797.post-15289024406424085162016-11-15T11:18:00.002-08:002016-11-15T11:18:58.278-08:00We are the Champions?
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmJreKvdSORb_iiutZ0kzvX6IUiF8D2OsUU4VSq9VUK5Q6TUa-L7EM0K3S0ooISALudWvZ3-daYT1BrMiFt1NY3KetB8s2v07MH5uOYBQX3XX3byUUObFz_ckkqDdfGPgixbhjqSoDzhw/s1600/Competitive_Genius.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmJreKvdSORb_iiutZ0kzvX6IUiF8D2OsUU4VSq9VUK5Q6TUa-L7EM0K3S0ooISALudWvZ3-daYT1BrMiFt1NY3KetB8s2v07MH5uOYBQX3XX3byUUObFz_ckkqDdfGPgixbhjqSoDzhw/s200/Competitive_Genius.jpg" width="161" /></a></div>
<span lang="EN-GB"><span style="font-family: inherit;">Change Champions and / or change networks: their
use in change initiatives is, you’d think, well established, not controversial,
and often of huge value. Certainly, we’re
rarely involved in an initiative without there being Change Champions or equivalent. Despite
that we still observe behaviours that can trip Champions up, rendering them ineffective.
And it’s not all about recruiting the right people.</span></span><br />
<span style="font-family: inherit;"><br /></span>
<span style="font-family: inherit;">F</span><span style="font-family: inherit;">irst, there's ina</span><span style="font-family: inherit;">dequate engagement or
equipping.</span><span style="font-family: inherit;"> </span><span style="font-family: inherit;">Champions are recruited
casually, receive little in the way of training or toolkits, and feel they’re
being ignored.</span><span style="font-family: inherit;"> </span><span style="font-family: inherit;">As a result Champion
commitment and activity wither before having any impact – with perhaps a few
brave souls pushing on, feeling increasingly
unsupported.</span><span style="font-family: inherit;"> </span><span style="font-family: inherit;">There’s a ‘double whammy’
here.</span><span style="font-family: inherit;"> </span><span style="font-family: inherit;">Not only is change endangered by ineffective
Champions (not their fault), but influential individuals have experienced
first-hand that their organisation cannot be relied on to support its people
through change.</span><span style="font-family: inherit;"> </span><span style="font-family: inherit;">Others will watch and
draw their own conclusions, even if the Champions say nothing.</span><br />
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Level 9"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 3"/>
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<span lang="EN-GB"><span style="font-family: inherit;">Second, we've seen a belief that if Champions are in
place, nothing else need be done. At its
worst, we’ve seen major disconnects between committed champions and
disengaged operational management; business leaders abdicating their
responsibility to drive change; and overloaded champions desperately trying to deliver
ongoing day-to-day responsibilities <i>and</i> move the change initiative forward. The results are predictable: burnt-out,
disillusioned Champions and change hitting the buffers. The risk here, too, is a reaction that says Champions don't work, that it's all about leaders leading.</span></span></div>
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<span lang="EN-GB"><span style="font-family: inherit;">The lessons seem obvious, but also seem to need
restating.<span style="mso-spacerun: yes;"> </span>If people need to be engaged
and equipped for a change journey, how much more do those tasked with guiding
them on the journey.<span style="mso-spacerun: yes;"> </span>And, Champions are simply not an alternative to organisational leaders playing their role – it’s 'both / and'.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZ6gpDIyCt5SCwVooJwq25iAFJMWDJFmCrSehFnrMVwhUkpidcaqnb_Qaf_o8Mshbplsq85ax-Qq2TIsOvFuXOoapS7ZoUSj5d0ohzDzVj-HRFqx-jRkBAhVxWvnZytfecRBdW3DeZkQU/s1600/Hang+out+to+dry.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="127" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZ6gpDIyCt5SCwVooJwq25iAFJMWDJFmCrSehFnrMVwhUkpidcaqnb_Qaf_o8Mshbplsq85ax-Qq2TIsOvFuXOoapS7ZoUSj5d0ohzDzVj-HRFqx-jRkBAhVxWvnZytfecRBdW3DeZkQU/s200/Hang+out+to+dry.jpg" width="200" /></a><span lang="EN-GB"><span style="font-family: inherit;">An engaged and well-equipped community of Champions,
working in tandem with organisational leadership can be wonderfully
powerful. To deploy ill-equipped and un-supported
champions, working in isolation, is to hang some of the organisation’s best
people out to dry. </span><span style="font-family: Arial;"><o:p></o:p></span></span></div>
Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-44969059878592705902016-11-10T12:54:00.001-08:002016-11-10T12:54:45.210-08:00Change Reflections from the US Presidential Election<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEeWjOS2SQ_aAC0miWGirZQgdBLPsax40EkV2t4J9AfBWwt_aQd9bFKJPAp-XUSx_BA7Uf_L2d4xy-AaEs_yFX6CtxSwsnzr_diwtQZ_4EJB8oE4xLYp4aQWecaDejbqYE5ayYYuOd0Lw/s1600/Buchan.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="163" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEeWjOS2SQ_aAC0miWGirZQgdBLPsax40EkV2t4J9AfBWwt_aQd9bFKJPAp-XUSx_BA7Uf_L2d4xy-AaEs_yFX6CtxSwsnzr_diwtQZ_4EJB8oE4xLYp4aQWecaDejbqYE5ayYYuOd0Lw/s200/Buchan.jpg" width="200" /></a>This isn't a political post. Rather, I've been pondering some of the questions that change thinking and Donald Trump's victory ask of each other. Why? largely because commentators (with the exception of the irresistible <a href="http://www.buchanobserver.co.uk/news/aberdeenshire-business-owner-wins-presidential-election-1-4282745" target="_blank">Buchan Observer</a>) have emphasised how the election has been about change: the result is a demand for change from those alienated from a political and liberal elite, and the campaign a change from past winning practice. So, what's it got to do with change thinking?<br />
<br />
Here's two perspectives to get us started. Sure you can add more - please do. <br />
<br />
First, for a change initiative to be successful, <a href="https://www.prosci.com/adkar/adkar-model" target="_blank">Prosci's ADKAR model</a> suggests that the individuals involved must move through awareness, desire and knowledge and then have ability and reinforcement. It maps awareness to the business need phase; desire and a degree of knowledge to the concept and design stage; knowledge and ability to implementation; and reinforcement to post-implementation. A classic critique of Donald Trump's campaign has been that it has been strong on intent and weak on plan: we might say he's done the business need phase, and the concept element (but not design) of the next. So, those energised by his campaign have awareness and desire, but little knowledge of what change will actually entail. I'd say that their change journeys are yet far from clear - and I find that people want to understand that journey before they embark. They want more than just a future state vision. If that's right, then Donald Trump will have to lay out his plans and what they will actually involve for US citizens, or he'll risk hitting the buffers. If committed support continues without the plans being clear, maybe we need to rethink the relative importance of desire and knowledge, and of laying out clear change journeys.<br />
<br />
Second, <a href="http://www.kotterinternational.com/the-8-step-process-for-leading-change/" target="_blank">Kotter's 8-Step process for leading change</a> might seem a better model for Donald Trump:<br />
<br />
<ul>
<li>Step 1: Create a sense of urgency - Check!</li>
<li>Step 3: Form strategic vision and initiatives - Check! (well, initiatives are named)</li>
<li>Step 4: Enlist a volunteer army - Check!</li>
<li>Step 5: Enable action by removing barriers - Check! (that's getting elected)</li>
</ul>
<div>
But Step 2 - where's the Guiding Coalition? Either it's the priority of the next few weeks as key Republican leaders come on board, and is thus being done out of Kotter's sequence. Or, it's close friends and family - in which case maybe we need to re-define coalition?</div>
<div>
<br /></div>
<div>
Either way, seems we may have a large-scale case study that will prompt us to re-think aspects of our favourite models. Alternatively, the change will fail to achieve what it's promised, and we can go back to our models to explain. Any other models / change insights to apply?</div>
<div>
<br /></div>
<div>
<span style="font-size: xx-small;"><i>ADKAR is copyright PROSCI INC and the 8-Step Process is copyright Kotter International.</i></span></div>
Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com2tag:blogger.com,1999:blog-4389651616933774797.post-4203955849871177222016-10-28T08:13:00.000-07:002016-10-28T08:13:14.172-07:00Change as BAU - yes, but what do we do?<div class="MsoNormal" style="margin-top: 12.0pt;">
<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">One
of the privileges of consulting is that you talk with many talented
leaders, each engaging with different opportunities and challenges. So when common themes emerge you sense
that something’s happening to which you need
to respond. This year I’ve heard many more
leaders talking about the need for change to
be BAU, arguing that a sustained ability to effect change has to be a core organisational
competence.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-top: 12.0pt;">
<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">Why’s
this coming to the fore now? <span style="mso-spacerun: yes;"> </span>I think a
number of factors are at play:<o:p></o:p></span></span></div>
<div class="MsoListParagraph" style="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 35.45pt; margin-right: 0cm; margin-top: 6.0pt; mso-list: l0 level1 lfo1; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="font-family: inherit;"><span lang="EN-GB" style="color: #a5a5a5; font-size: 10pt;"><span style="mso-list: Ignore;">o<span style="font-size: 7pt; font-style: normal; font-variant-caps: normal; font-weight: normal; line-height: normal;"> </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 10pt;">Operational leaders and groups are having to work with
and absorb change initiative after change initiative – and they and their
people are tired of being ‘done to’ <span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
<div class="MsoListParagraph" style="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 35.45pt; margin-right: 0cm; margin-top: 6.0pt; mso-list: l0 level1 lfo1; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="font-family: inherit;"><span lang="EN-GB" style="color: #a5a5a5; font-size: 10pt;"><span style="mso-list: Ignore;">o<span style="font-size: 7pt; font-style: normal; font-variant-caps: normal; font-weight: normal; line-height: normal;"> </span></span></span><span lang="EN-GB" style="font-size: 10pt;">Partly as a symptom, Programme
& Project organisations are faced with an unsustainable volume of requests from Operations
for project managers to help effect change<o:p></o:p></span></span></div>
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<!--[if !supportLists]--><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiT9D3zsmhxgwjlp9IFoTwUkcBdugHL4uVopKyZlSM08FJxfGbcjTq3uDmyYuBrrbNwL5d3WQHkurzbGtfRuZ8P2v7Lcva7HflrC7go3tL8eS9yoSz_4X3-J-w4uytzfkCqojIr6X0k6cc/s1600/Change-Readiness-Tool.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="124" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiT9D3zsmhxgwjlp9IFoTwUkcBdugHL4uVopKyZlSM08FJxfGbcjTq3uDmyYuBrrbNwL5d3WQHkurzbGtfRuZ8P2v7Lcva7HflrC7go3tL8eS9yoSz_4X3-J-w4uytzfkCqojIr6X0k6cc/s200/Change-Readiness-Tool.jpg" width="200" /></a><span style="font-family: inherit;"><span lang="EN-GB" style="color: #a5a5a5; font-size: 10pt;"><span style="mso-list: Ignore;">o<span style="font-size: 7pt; font-style: normal; font-variant-caps: normal; font-weight: normal; line-height: normal;"> </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 10pt;">Portfolio approaches, while helping, are not yet
delivering enough to address the above factors (but that’s for another blog)<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">Beyond
this, perspectives are far from uniform.<span style="mso-spacerun: yes;">
</span>Some emphasise BAU change capability because without it benefit
realisation leaks away.<span style="mso-spacerun: yes;"> </span>For others, it’s
more about continuous improvement or reducing the number of expensive corporate
programmes.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-top: 12.0pt;">
<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">The obvious response is to equip operational functions with change
capability.<span style="mso-spacerun: yes;"> </span>But what does that actually
mean?<span style="mso-spacerun: yes;"> </span>Does it mean methods and tools;
ways of engaging their people more effectively; leaders growing in how they sponsor change; or even changing culture?<span style="mso-spacerun: yes;"> </span>And since it’s the case that it could be one
or more of these (and others) that's required, how do we know what to
major on?<span style="mso-spacerun: yes;"> </span>There’s little point, after
all, in only providing a method and toolkit if the organisation has an
intensely change-resistant culture.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-top: 12.0pt;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgV3TY0a4m-bvKf5OcYRqWsz8JZyGcHFhd9yExIbXzvc4F8-yL1RMb8_c4FPqPNrdWO_hRgXpDvyfEdBYusX5rle0Evw7WByow7W5mxche0GTFwCqq-yXSuX3lDzBLSqtS2-B_kuu1IKSE/s1600/change+levers.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgV3TY0a4m-bvKf5OcYRqWsz8JZyGcHFhd9yExIbXzvc4F8-yL1RMb8_c4FPqPNrdWO_hRgXpDvyfEdBYusX5rle0Evw7WByow7W5mxche0GTFwCqq-yXSuX3lDzBLSqtS2-B_kuu1IKSE/s1600/change+levers.jpg" /></a><span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">For
<a href="http://afiniti.co.uk/" target="_blank">Afiniti</a>, where I work, this takes us to something we’ve had in our toolkit
for quite some time: a Change Readiness Assessment that we’ve typically used in
relation to specific change initiatives.<span style="mso-spacerun: yes;">
</span>This, by exploring six ‘levers’ that need to be well developed for an
organisation to be change ready, highlights exactly how and where action
needs to be taken if change capability is to become a BAU core capability.<span style="mso-spacerun: yes;"> </span>Crucially, the tool we use does more than just point out (say) the need for development of capability or culture per se. A rich exploration of each lever, and subsequent careful analysis of answer
distribution, outliers, and underlying factors get to the heart of the matter.<o:p></o:p></span></span></div>
<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;"><br /></span></span>
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<span lang="EN-GB" style="font-size: 10pt;"><span style="font-family: inherit;">You
can try a cut down version <a href="http://afiniti.co.uk/" target="_blank">here</a> – it's not the only solution, but we think it
works well. What do you use? </span></span><!--EndFragment-->Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-4360521803512359972016-02-26T10:09:00.000-08:002016-02-26T10:09:34.123-08:00Goodbye Kiss?<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhOvTjSA7KVbCPrxjbkwR8bA3J1lkVH-HqtrVBXaqzLQVNx5McdGfb2PHWgN0agzGcnD3NZgLn1idV8UKBlIoDzXIT3zUFsqtNSBwe5fb6l45utSIMlUWYjy2T5FZvRaei53yytivONAhQ/s1600/keep-calm-and-kiss-goodbye.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhOvTjSA7KVbCPrxjbkwR8bA3J1lkVH-HqtrVBXaqzLQVNx5McdGfb2PHWgN0agzGcnD3NZgLn1idV8UKBlIoDzXIT3zUFsqtNSBwe5fb6l45utSIMlUWYjy2T5FZvRaei53yytivONAhQ/s200/keep-calm-and-kiss-goodbye.png" width="171" /></a></div>
Keep It Simple, Stupid (KISS) - that's a principle we like. We know that effective leaders strip out complexity from the narratives they tell, so we work to keep things simple. We repeat the principle and internalise it. It becomes a mantra, and the risk is then that we stop thinking about it, and don't notice when it over-rules other important principles.<br />
<br />
That. at least, was what conversations with <a href="http://afiniti.co.uk/" target="_blank">Afiniti</a> clients at the start of the year highlighted. Everybody agreed that good change leaders kept things simple - and that this was a good thing. But we all agreed, too, that the really best leaders were super-comfortable with complexity and ambiguity. They take the mind-bendingly complex on board, laden with seemingly inherent conflicts and uncertainties, then they make things simple for others. So, there's another principle - that good leaders handle complexity. <br />
<br />
There should be no problem reconciling the two - complexity travels in one direction (to the leader) and simplicity in the other (from the leader). What we were talking about, though, was how reality is different. We all knew leaders so fixated on the simplicity mantra that those who work for and with them are never allowed to bring anything complex to the table. We weren't talking about coaching, so that people learn to focus on the key issues, but about teams, programmes and organisations in which over time the complex can never be acknowledged and explored. The result is not simplicity, but the simplistic. Lazy leadership. <br />
<br />
So, we established a third principle, one that retained the principle of leaders being comfortable with complexity: as leaders, we need to KISS - but we don't look for the KISS to be reciprocated.<br />
<br />
<i>Incidentally, there's some fascinating 30 year old insight about goodbye kisses <a href="http://www.patels.biz/2013/08/a-goodbye-kiss-to-earn-more-and-live.html" target="_blank">here</a>.</i>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-7382799964133218422016-02-08T12:25:00.000-08:002016-02-08T12:25:12.053-08:00Wolves (x2), Fifa and Incarnation<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioAAmSmuqu7xXMR_FW95eE5Rj9XcKjUIrg9c8QUYApmjDro81X9eJl9QBCGRN1dfxY-G4R61tGGE1QvqG1GJC_VvBEu9oLiX_1ylikvCsGkeu-LBJ9CqEXkNbDTev38PFRdGeJmxVRgpo/s1600/Logo-VfL-Wolfsburg.svg.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioAAmSmuqu7xXMR_FW95eE5Rj9XcKjUIrg9c8QUYApmjDro81X9eJl9QBCGRN1dfxY-G4R61tGGE1QvqG1GJC_VvBEu9oLiX_1ylikvCsGkeu-LBJ9CqEXkNbDTev38PFRdGeJmxVRgpo/s200/Logo-VfL-Wolfsburg.svg.png" width="200" /></a>The news that <a href="http://www.bbc.co.uk/newsbeat/article/35488782/wolfsburg-sign-one-of-the-uks-best-fifa-players" target="_blank">Wolfsburg had signed one of the UK's best FIFA players</a> grabbed me. I liked the idea <br />
of playing for a German team, but living in Wolverhampton - a Wolves connection? I wondered how long before we get transfer fees (maybe we already have)? And then how long before Wolfsburg pays more for a FIFA player than an on-the-field player?<br />
<br />
I guess this highlights changes in what we'll pay to watch; in evolving definitions of entertainment and of sport; and illustrates how we're happy to pay to watch things that would have seemed unusual a couple of generations ago.<br />
<br />
More than that, though, it highlights just how pervasive the shift from atoms to bits really is. There's money to be made from people watching others play a computer game simulating a football match - albeit not yet as much as is to be made from charging to watch the football match itself. I'm not into knocking computer games either. I absolutely get that while they <i>may</i> draw us and our children away from physical activity (come in the <i>Daily Mail</i>), that they develop other capabilities wonderfully, and provide access to sporting / gaming excitement to many who would not otherwise gain that, or certainly not at a top level.<br />
<br />
Nevertheless, I was struck by <a href="http://www.redbull.com/en/esports/stories/1331774639650/when-esports-and-the-real-world-collide" target="_blank">a comment made by Bruno Senna</a> on being beaten on a race simulation game by non racing drivers. He said 'when you’re driving in the simulator ... you are training your eye, and
you can never react as fast through what your eye sees than what you
feel with your body'. I think that matters. It seems to me that we live in a world of wonders, and wonders to be appreciated through five senses, not just our eyes. Developing all five senses, being aware of my body and the subtle way it interacts with my environment - these are rich, and (I suspect) more key to my quality of life than I appreciated when I was younger. <br />
<br />
So, for now, I'll stick with football matches, per se - and be so very glad I'm able to trust in a God who took on a body, and who said his creation was good. <i>The Word became flesh and dwelt among us.</i><br />
<br />
<br />Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-30378390385766023552016-01-25T12:34:00.001-08:002016-01-25T12:34:57.212-08:00Once more unto the breach, dear friends?<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrPOqVtzYVQGSNA7KsFex3RB8b2yy0DAkdpifJEQjdajUgzAdA4-T_nl_v8EhY3MMwa3mgWMcuBuQJzTjzC-Mkb7qfRwSfCex-ZII3t7oftp3c6iq8ptcAaPtRJhMD8IyoTwNwsmopghA/s1600/Pages_from_RSC_Barbican_18335_King_and_Country_PGS_large.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrPOqVtzYVQGSNA7KsFex3RB8b2yy0DAkdpifJEQjdajUgzAdA4-T_nl_v8EhY3MMwa3mgWMcuBuQJzTjzC-Mkb7qfRwSfCex-ZII3t7oftp3c6iq8ptcAaPtRJhMD8IyoTwNwsmopghA/s200/Pages_from_RSC_Barbican_18335_King_and_Country_PGS_large.jpg" width="137" /></a><br />
<span style="font-family: inherit;">I spent a good chunk of the week before last at the Barbican for the RSC's production of Shakespeare's Richard II, Henry IV parts 1 & 2, and Henry V. It was good, very good, with (for me) David Tennant's Richard II being the standout. Each of the plays had real interest, but what I found fascinating was the difference it made that they were being performed together as a cycle, with storylines, characters and themes persisting through multiple plays in the cycle. </span><br /><br /><span style="font-family: inherit;">For example, the characters of Henry IV and Henry V are each present in three of the four plays, Falstaff in two of them, and so forth. This meant that director and actors couldn't treat each play in isolation - Jasper Britton playing Henry IV had to interpret his role in a way that made sense across a three play arc. Greg Doran, directing all four plays, had to build something - sets, costumes, music, characters, etc - that worked as a cycle, not just as four individual plays. This meant that each play 'talked' to the others; that three plays became keys to the interpretation of the fourth, in part determining its meaning, throwing its themes and patterns into relief, shedding light on plot and character. </span><br /><br /><span style="font-family: inherit;">Nothing surprising about that, but there's a lesson for how we manage change portfolios. Specifically, we're used to the idea that treating change initiatives as a portfolio means prioritising, sequencing, and timing change activities. But I wonder if we recognise that each initiative in a portfolio provides context that shapes the meaning of the others? If one initiative changes processes to reduce cycle time, then cost-saving changes to roles and systems driven by another initiative will inevitably also be connected (helpfully or unhelpful) with a need for cycle time reductions. The very specific business drivers for one change don't go away when the rationale for another programme is being articulated.</span><br /><br /><span style="font-family: inherit;">The opportunity we have, therefore, is to build an integrated change story spanning the portfolio. Seizing this opportunity, we can (positively) move towards a holistic change journey for those impacted, leveraging themes and imperatives across the portfolio. Negatively, we can avoid clashing and confusing separate change journeys and stories. </span><br /><br /><span style="font-family: inherit;">In fact, this seems a necessity, not just a possibility. So what gets in the way? Let's be real, it's challenging - weaving potentially different imperatives into a coherent whole is rarely straightforward. And we certainly don't want to blend clear programmes into one ill-defined mega-attempt to boil the ocean. But it's also true that individual change programmes can tend to take on a life of their own, presenting themselves as the only 'show in town' - their leaders single-mindedly focused on directing their own cast. Other programmes, with their distinctive agendas and narratives, are easily viewed as competing distractions (if not irritations) rather than sources of potential leverage. Simply they're seen as threat, not as opportunity. I don't think it needs to be like that.</span><br /><i><span style="font-size: x-small;"><br />Thanks to John Griffiths (<a href="https://twitter.com/johngriffiths7">@johngriffiths7</a>) for conversation prompting this blog, and analogies with Biblical hermeneutics.</span></i>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-47037906150028710692016-01-12T05:55:00.001-08:002016-01-12T05:55:08.225-08:00Ron Rolheiser, Unseen Roses, and David Bowie<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi50McmOp1HpcgZNxvPbHEwklg_pynTlXAA9-7j7Ji5YQ0It00lzhbS56yKflZ-qZv90DQDDvuWPw3MB9ZrOHRxJnIS3qtPjkeEO5-CvD9geqnSTaeny858d7Pk3ebEyY1GA-tgHXc0V-o/s1600/MacDonald.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi50McmOp1HpcgZNxvPbHEwklg_pynTlXAA9-7j7Ji5YQ0It00lzhbS56yKflZ-qZv90DQDDvuWPw3MB9ZrOHRxJnIS3qtPjkeEO5-CvD9geqnSTaeny858d7Pk3ebEyY1GA-tgHXc0V-o/s200/MacDonald.jpg" width="130" /></a><span style="font-size: small;"><span style="font-family: inherit;">A very dear friend in my teenage years, the late <a href="http://www.independent.co.uk/news/people/obituary-william-raeper-1539788.html" target="_blank">Bill Raeper</a>, wrote an acclaimed biography of the Scottish writer <a href="http://www.amazon.co.uk/George-MacDonald-William-Raeper/dp/0745915310/ref=sr_1_5?ie=UTF8&qid=1452599430&sr=8-5&keywords=raeper" target="_blank">George MacDonald</a>.<span> </span>It was MacDonald who spoke of
<i>the scent of unseen roses</i> [fn full
quote] a phrase that resonated for me this week reading Ron Rolheiser’s <a href="http://www.amazon.co.uk/Shattered-Lantern-Rediscovering-presence-everyday/dp/0340612533/ref=sr_1_1?ie=UTF8&qid=1452599530&sr=8-1&keywords=rolheiser+lantern" target="_blank"><i>The Shattered Lantern</i></a>.</span></span><br />
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<span style="font-size: small;"><span style="font-family: inherit;">Paraphrasing, Rolheiser is arguing that narcissism, pragmatism and unbridled restlessness have eroded our ability to
contemplate, to live examined lives - and thereby, as per Nietszche, we’ve
wiped away the entire horizon of faith.<span>
</span>Instead of wondering <i><b>at</b></i> ordinary life, we merely wonder <i><b>how</b></i> or <i><b>whether</b></i>.<span> </span>And the loss of wonder, of a
'second naivete', means that we are no longer haunted by the scent of unseen
roses, because unseen roses are just no longer possible for us. </span></span></div>
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<span style="font-size: small;"><span style="font-family: inherit;"> </span></span>
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<span style="font-size: small;"><span style="font-family: inherit;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnul7AZLkcrgfHw0nXYWFeqZJKoQ-SfZ3hHv_07QIBTYI8Mr9iSUAxf5uK-ODz8r_4kpd_F5vssGsYxdVaxDJqpIyxlWjFSd34sD8qqSEcGY4fb7qmTcXZbxniNRZK7ew5tHX3MUyRo78/s1600/David-Bowie-and-Mick-Ronson-on-Top-Of-The-Pops-1972.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="132" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnul7AZLkcrgfHw0nXYWFeqZJKoQ-SfZ3hHv_07QIBTYI8Mr9iSUAxf5uK-ODz8r_4kpd_F5vssGsYxdVaxDJqpIyxlWjFSd34sD8qqSEcGY4fb7qmTcXZbxniNRZK7ew5tHX3MUyRo78/s200/David-Bowie-and-Mick-Ronson-on-Top-Of-The-Pops-1972.jpg" width="200" /></a></span></span></div>
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<span style="font-size: small;"><span style="font-family: inherit;">David Bowie was also very present to me when I was a
teenager.<span>
</span>Bowie’s too early death, and scale and nature of reactions to it, also
took me the scent of unseen roses, to wonder <i><b>at</b></i> ordinary life that opens up new
vistas.<span> </span>For that, I think, is what Bowie
did best, for me at least.<span> </span>The
excitement of <a href="https://www.youtube.com/watch?v=v342TST9tFw" target="_blank"><i>Starman </i>on Top of the Pops</a> was less about the relative
positioning of Bowie and Mick Ronson’s guitar, and more about ordinary teenage life (switch on the TV; don't tell your poppa) as a container for the extraordinary
(there’s a starman waiting in the sky).<span>
</span>So it is, too, with Space Oddity (take your protein pills), Jean Genie
(loves chimney stacks), and Life On Mars (the lawman / Beating up the wrong
guy’).<span> </span>Extraordinary stories and songs rooted in the
details of ordinary life, approached with wonder.</span></span></div>
<span style="font-size: small;"><span style="font-family: inherit;">
</span></span><br />
<span style="font-size: small;"><span style="font-family: inherit;">
Perhaps, and maybe only perhaps, this is why Bowie has
been on the agenda for the <a href="http://www.kentnews.co.uk/news/archbishop_of_canterbury_justin_welby_kent_s_david_bowie_was_an_extraordinary_person_1_4374106" target="_blank">Archbishop of Canterbury</a> and <a href="http://www.itv.com/news/2016-01-12/church-organists-david-bowie-tribute-moves-internet-to-tears/" target="_blank">church organists</a>.<span> </span>Perhaps, even, it’s got something to do with
why it was Bowie who knelt and <a href="https://www.youtube.com/watch?v=rOvZeZ1JybQ" target="_blank">prayed the Lord's Prayer</a> during the Freddie Mercury Tribute
Concert.<span> </span>Perhaps, if we (if I) re-learn
to wonder at ordinary life, faith can again become natural and the scent
of unseen roses will haunt us afresh.<span> </span></span></span><br />
<br />
<i><span style="font-size: x-small;"><span style="font-family: Cambria;"><span>MacDonald wrote 'haunted with the hovering of unseen wings, with the scent of unseen roses, and the subtle enticements of "melodies unheard,"' in </span></span></span></i><span style="font-size: x-small;"><span style="font-family: Cambria;"><span>Alec Forbes of Howglen</span></span></span><i><span style="font-size: x-small;"><span style="font-family: Cambria;"><span> </span></span></span></i>
Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-51846589118345857022016-01-07T06:52:00.001-08:002016-01-07T06:52:54.451-08:00Four Ps for Leading Change in 2016<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJAxV9-voLX_qSfB9FbnI-PA4VXk_JmpXbP9LnkQi2sGyy2DpIcWdsT0Dsy8Kg4Jt_Jx1zjpySbl3Lr9jkvjvt7mIhs33jbQN3Uq1e0O62zZsODR9AOsY39eC0cneYSLX0y0wFgZSSr88/s1600/4ps.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="103" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJAxV9-voLX_qSfB9FbnI-PA4VXk_JmpXbP9LnkQi2sGyy2DpIcWdsT0Dsy8Kg4Jt_Jx1zjpySbl3Lr9jkvjvt7mIhs33jbQN3Uq1e0O62zZsODR9AOsY39eC0cneYSLX0y0wFgZSSr88/s200/4ps.jpg" width="200" /></a>They get everywhere, don't they? Gangs of four letters traveling together, alliteratively demanding attention. 4Ps of Marketing; 4 Ps of Strategy; 4Cs of Learning; and so on. Just rolling with it, here are 4Ps for leading change in 2016 - things that I'm seeing more and more on the agenda, and which I think as change leaders we need to be increasingly good at.<br />
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No surprise in P number one - Portfolio. I've seen a real shift over the past years to an emphasis on managing portfolios of change, rather than expecting LOBs to handle a plethora of separate change initiatives. Prioritising, filtering, sequencing - most organisations are getting this in place. Here's a next step, though - integrating at the point of change. Simply, the LOB implements one set of changes that integrate those associated with multiple programmes or projects. Tougher to manage, but an awful lot simpler for line managers and their teams who can establish a rhythm of change 'upgrades' through the year. <br />
<br />
Second P - Purpose. Nothing new here, perhaps? Ensuring a clear change purpose at the outset is second nature. So what is changing? Maybe it's just me, but I'm encountering a growing demand from those on the front line that we don't just tell them what's in it for them, but that we articulate <i>for them </i>clearly and honestly why the organisation is making the change. I've had front line workers telling me the change just won't be successful without that. They want to be treated as adults - and that's not a surprise.<br />
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P number three - Person. I blogged <a href="http://www.afiniti.co.uk/2015/06/18/person-centred-business-change/" target="_blank">here</a> about how change leadership can learn from therapy. This simply feels like it's getting increasingly important - as with therapy, as with any leadership, the <i>character</i> of the person looking to enable change matters. Therapy says it's empathy, integrity and unconditional positive regard that drives change: what would happen if those words cropped up more often in Change Leadership role descriptions? <br />
<br />
The fourth P? Pushing for participation, tell me what you think.Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-22435084342175003662015-12-27T05:35:00.003-08:002015-12-27T05:35:51.144-08:00You may have missed ...For all sorts of reasons, 2015 was an interesting year. It was also a year in which I listened to new music and read more than I had for a long time. As much for my own reflection as anything else, here's some of what I've enjoyed that I suspect is less well known.<div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-gwRdPAJL0-Eaq6cPk05luerjzz_FLxRP7UVZ-ae0sZTEjlUhEwBgjVodfbcgILvL8WLROQchVCPTyy1ODBPrk7WfgvxAYCdHPnKoX90ryCdF160QhByYHCMqFxvEmcb5IAUFTTgnGZg/s1600/ruby.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-gwRdPAJL0-Eaq6cPk05luerjzz_FLxRP7UVZ-ae0sZTEjlUhEwBgjVodfbcgILvL8WLROQchVCPTyy1ODBPrk7WfgvxAYCdHPnKoX90ryCdF160QhByYHCMqFxvEmcb5IAUFTTgnGZg/s200/ruby.jpg" width="200" /></a></div>
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<i><b><a href="http://www.amazon.co.uk/Standing-Still-Ruby-Amanfu/dp/B010FP0WP2/ref=sr_1_1?ie=UTF8&qid=1451220889&sr=8-1&keywords=ruby+amanfu" target="_blank">Standing Still</a></b></i> by <b>Ruby Amanfu </b>is a gem - beautiful soulful singing, great arrangements and a fabulous selection of songs - Dylan's <i>Not Dark Yet</i> done wonderfully is just one. She's been performing for over ten years, including with Jack White, but I'd missed her until now. The eponymous <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Watkins-Family-Hour/dp/B00XN5UDJW/ref=sr_1_1?ie=UTF8&qid=1451220936&sr=8-1&keywords=watkins+family+hour" target="_blank">Watkins Family Hour</a></i> combined a country feel with songs from Fleetwood Mac, Disney (trust me), Dylan and others to great effect. Quality musicians playing quality songs, having a good time, and producing something worth listening to.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh67zmooWkByuRa95-0Qi2_PtoNDUDu2WMZ3S4QOmQAmtjpdLg-hPq1-bY2F5N5CjyAvQLnZqy_8R1j-6a2USO1DYg6MbHE_O3KT9uag7VMDT3wMMs5GLM4tdEBQgTC56FkZODt9-ctdrA/s1600/Nat.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh67zmooWkByuRa95-0Qi2_PtoNDUDu2WMZ3S4QOmQAmtjpdLg-hPq1-bY2F5N5CjyAvQLnZqy_8R1j-6a2USO1DYg6MbHE_O3KT9uag7VMDT3wMMs5GLM4tdEBQgTC56FkZODt9-ctdrA/s200/Nat.jpg" width="200" /></a><b>Julia Holter</b>'s <i><b><a href="http://www.amazon.co.uk/Have-You-Wilderness-Julia-Holter/dp/B011DHCNTE/ref=sr_1_1?ie=UTF8&qid=1451221185&sr=8-1&keywords=julia+holter+have+you+in+my+wilderness" target="_blank">Have You In My Wilderness</a></b></i> was an album of the year for some - I wouldn't go that far, but worth listening to, and I'll look out for the next one. Interesting and unusual instrumentation and songs. That was an introduction from <a href="http://truckmusicstore.co.uk/" target="_blank">my local record store</a> (top of the road, what could be better) which also pointed me <b style="font-style: italic;"><a href="http://www.amazon.co.uk/Israel-Nashs-Silver-Season-Nash/dp/B013T5ABX8/ref=sr_1_1?ie=UTF8&qid=1451221451&sr=8-1&keywords=nash+silver+season" target="_blank">Israel Nash's Silver Season</a> </b>and <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Nathaniel-Rateliff-Night-Sweats/dp/B00ZW048DI/ref=sr_1_1?ie=UTF8&qid=1451221595&sr=8-1&keywords=nathaniel+rateliff+and+the+night+sweats" target="_blank">Nathaniel Rateliff & The Night Sweats</a></i>. The former channels ~1972 Neil Young with a more psychedelic feel - something to immerse yourself in. The latter is just good fun - think soulful rock, electric guitars & brass section, perhaps Stones of Sticky / Exile. <br />
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I've loved, as an end of year, Christmas, Winter (well in readiness for Winter) album <i style="font-weight: bold;">Four Thousand</i><br />
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<i style="font-weight: bold;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg40IlJFWddpN80m5TIkgpMu44XbsPYvQok5OHXNMgD2nw6w0xy6JcHr0cOfBviga7RlBUPHMYldQ4zEtek-h9LKTJNA62Fp9ItTBQ2moLtUjR86f8XIZPo99TQEAtktD1Mp8U8cwV31OM/s1600/4000.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg40IlJFWddpN80m5TIkgpMu44XbsPYvQok5OHXNMgD2nw6w0xy6JcHr0cOfBviga7RlBUPHMYldQ4zEtek-h9LKTJNA62Fp9ItTBQ2moLtUjR86f8XIZPo99TQEAtktD1Mp8U8cwV31OM/s200/4000.jpg" width="200" /></a></i></div>
<i style="font-weight: bold;"> Winter</i> by <b>David Winter/ Trinity Choir</b>. Beautiful, and beautifully recorded, choral singing, with ancient and more-modern Christmas pieces. Choral music remains for me the best form of chill-out music. <br />
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Reading, again avoiding the obvious? Well, for anyone still to discover <b>Marilynne Robinson</b>, <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Lila-Marilynne-Robinson/dp/1844088820/ref=sr_1_1?ie=UTF8&qid=1451222314&sr=8-1&keywords=lila" target="_blank">Lila</a> </i>is as good a way in as anything else. <b style="font-style: italic;"><a href="http://www.amazon.co.uk/Housekeeping-Marilynne-Robinson/dp/0571230083/ref=sr_1_1?ie=UTF8&qid=1451222419&sr=8-1&keywords=housekeeping" target="_blank">Housekeeping</a> </b>was great too (and I really ought to have read it years ago). Books bought years ago and finally read and much enjoyed this year included <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Gertrude-Claudius-Penguin-Modern-Classics/dp/0140290907/ref=sr_1_1?ie=UTF8&qid=1451222568&sr=8-1&keywords=updike+gertrude" target="_blank">Gertrude and Claudius</a> </i>(<b>John Updike</b>'s prequel to Shakespeare's Hamlet) and <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Lives-Like-Loaded-Guns-Dickinson/dp/184408454X/ref=sr_1_1?s=books&ie=UTF8&qid=1451222631&sr=1-1&keywords=lives+like+loaded+guns" target="_blank">Lives Like Loaded Guns</a></i> by <b>Lyndall Gordon</b> - an amazing piece of biography / detective work that brought Emily Dickinson into focus through her family's story. <br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCIw-1B13Mw4SIIflQQrJwyc44SLLHxvHlNVINvrKaOC9B5l-RYwPxlfUwDHic1jGmVaNMjtcNxcUZn1MPeVdEUkp3QGZpy3T87ifpS2YBKS6__QYn3e9Kj11OXTqElr_oZDALsLBG6UQ/s1600/metal+gods.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCIw-1B13Mw4SIIflQQrJwyc44SLLHxvHlNVINvrKaOC9B5l-RYwPxlfUwDHic1jGmVaNMjtcNxcUZn1MPeVdEUkp3QGZpy3T87ifpS2YBKS6__QYn3e9Kj11OXTqElr_oZDALsLBG6UQ/s200/metal+gods.jpg" width="121" /></a></div>
Saved up for a while, neither of <b>William Dalrymple</b>'s <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Last-Mughal-Fall-Delhi-1857/dp/1408800926/ref=sr_1_6?s=books&ie=UTF8&qid=1451222806&sr=1-6&keywords=william+dalrymple" target="_blank">The Last Mughal</a> </i>and <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Return-King-Afghanistan-William-Dalrymple/dp/1408831597/ref=sr_1_1?s=books&ie=UTF8&qid=1451222806&sr=1-1&keywords=william+dalrymple" target="_blank">Return of a King</a> </i>disappointed - and both make salutary reading re British foreign policy repeatedly failing to learn lessons - painful light shed, not least on our incursion into Afghanistan. And salutary, too, was <i style="font-weight: bold;"><a href="http://www.amazon.co.uk/Gods-Metal-Eric-Schlosser/dp/0141982268/ref=sr_1_1?s=books&ie=UTF8&qid=1451222999&sr=1-1&keywords=gods+of+metal" target="_blank">Gods of Metal</a></i> by <b>Eric Schlosser</b>, undermining idolatry of nuclear weapons by questioning whether something that we can't keep safe when not in use can ever keep us safer. Scary - but close to being an essential read.<br />
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Finally, do read <b><i><a href="http://www.amazon.co.uk/Elizabeth-Missing-Emma-Healey/dp/0241968186/ref=sr_1_1?s=books&ie=UTF8&qid=1451223319&sr=1-1&keywords=elizabeth+is+missing" target="_blank">Elizabeth Is Missing</a></i></b>, really. Yes, really.</div>
Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-59394151755752265952010-09-08T16:37:00.000-07:002010-09-08T16:37:24.721-07:00Why are we here? Answering the question with purpose.<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxlKjLic__z8L0_2ngK51B3n6nESat8gJgviGieJR5ttoE80SK2CK2oY8o1q5xelvyKCO1M-T9_B3jFOGat_CHSED-cxgA0-CXUvwH_54XPJqGwQuOoEiu4zhjFgN3HYwWw2XCQIjIm7M/s1600/smaller+jpeg+logo+with+tm.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="117" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxlKjLic__z8L0_2ngK51B3n6nESat8gJgviGieJR5ttoE80SK2CK2oY8o1q5xelvyKCO1M-T9_B3jFOGat_CHSED-cxgA0-CXUvwH_54XPJqGwQuOoEiu4zhjFgN3HYwWw2XCQIjIm7M/s200/smaller+jpeg+logo+with+tm.jpg" width="200" /></a></div>My business is Epion Consulting. Ask me why Epion exists and I'll tell you it's to enable technology businesses, investors and policy makers to do the right next thing, and to do the next thing right. Similarly, I'm a member of a church. Ask us why we're there and we'll tell you what we're looking to achieve. Nothing surprising so far.<br />
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But the answers could have been different. I might have told you that Epion Consulting exists because I took redundancy from a previous employer and decided to work on my own. Or, I could tell you that my church is there because in late Saxon times a church building was built, and over the centuries, and through the reformation, it's evolved and adapted.<br />
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In other words, a 'why are we here' question can be answered either in terms of purpose, or, instead, in terms of how we found ourselves where we are. For most of us, regardless of how interesting the latter might prove to be, the former is surely the more important. Why, as purpose, begins to help me figure out what I should be doing, even how I should be living. Organisations use purpose to inspire - with vision (the outcome sought by the purpose) and mission as ways of articulating purpose, and providing a rallying cry. How we came to find ourselves here, on the contrary, tends not to inspire and is unlikely to prompt action.<br />
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This is so obvious, that it would not normally be worth stating. Or so I thought. <br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio0rAmkGa-W0mzeKRnWLeZ7inVFbpwxnLFA4w0NblGsHDO94mNY4NEV_2vFiK9cagxAE9XuKS2H47Tuw5gC0EvuCXnKiyQwlY34FiYtZbfKwztYRpGp_06AK1pZYQPgoLtPMeut69FfIw/s1600/hawking.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio0rAmkGa-W0mzeKRnWLeZ7inVFbpwxnLFA4w0NblGsHDO94mNY4NEV_2vFiK9cagxAE9XuKS2H47Tuw5gC0EvuCXnKiyQwlY34FiYtZbfKwztYRpGp_06AK1pZYQPgoLtPMeut69FfIw/s200/hawking.jpg" width="200" /></a></div><br />
On BBC Radio 4's Today programme (8th September) the clearly very brilliant Professor Stephen Hawking was asked what his book <i>The Grand Design</i> was about. He answered (pre-recorded) that it answered the question of why we are here. But exploring how the world came into being doesn't begin to say anything about purpose, surely? So, I guess we're left with an answer to the 'why we are here' question that does little to inspire us to live well, however we would interpret that.<br />
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One might, I suppose, at this stage say that this was OK, that we could look to religion or philosophy to answer the 'why = purpose' question. Intriguingly, the studio interviewee seemed to knock this one on the head too (I missed his name, sorry). He expressed the view (if I understood him correctly) that contemporary philosophy was failing because it had failed to engage adequately with developments in physics. Sounded to me like a scientist wanting to limit philosophy to 'how we came to be here' variants of 'why' questions and answers. I'd rather philosophy explored 'why' as purpose.<br />
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I'm clear that philosophy and religion need to interact with science - as a fan of TF Torrance I could hardly think otherwise. But I want to know my purpose. I want the answer to the 'why am I here question' to inspire me. I'm persuaded that 'how we came to be here' answers are typically inadequate answers to the really big 'why are we here' questions. It's with that in mind that I look forward to reading <i>The Grand Design</i> - as I enjoyed <i>A Brief History of Time</i>. <br />
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And I'll continue to help businesses answer why they exist in terms of their purpose, not their organisational evolution. They find that more useful.Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com1tag:blogger.com,1999:blog-4389651616933774797.post-87032210517223699662010-07-06T00:58:00.000-07:002010-07-06T01:16:36.086-07:00Tripping Over CategoriesI'm imagining a conversation between a couple of merchants one or two thousand years ago. One is using a quill to write an invoice, and the other says to him "You need to be careful with that religious technology. It's fine for copying out gospels, but we have to worry about forgery. Seals just aren't up to the job, and the quill manufacturers aren't doing enough to solve the problem". Or, around the same time, can you imagine two monks complaining that religious technology was being used to paint pictures of the local landowner's friends, or to write out stories like "that Beowulf thing". <br />
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Our imaginary merchants and monks are tripping up over categories. Pens and paints may have emerged in a religious context, used by one group of people, and their initial use by other groups in other contexts was undoubtably fraught. But to think of them as 'religious technology' seems ridiculous to us, and would have done little to further their successful adoption.<br />
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I wonder if we are tripping over categories in just the same way around what we call the consumerisation of technology. So, a couple of recent examples from Gartner analysts. <a href="http://www.gartner.com/AnalystBiography?authorId=6625">Nick Jones</a>' very fine blog talks of <a href="http://blogs.gartner.com/nick_jones/2010/06/30/cisco-release-a-strange-tablet-and-apple-release-a-strange-bug/">"consumer devices" and "consumer platforms"</a> in highlighting iPhone Exchange / Activesync problems. Similarly, Mark McDonald talks of <a href="http://blogs.gartner.com/mark_mcdonald/2010/07/02/get-ready-for-the-ipad-blow-back/">"consumer-based technology increasingly [becoming] a consumer tool"</a>. <br />
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Both are, of course, highlighting real issues. I just wonder for how long the distinction between 'consumer technology' and 'business technology' will be sustainable - and whether making the distinction is already counter-productive. Certainly it must surely increase the risk of opportunities being ignored or written off, because they rely on technology from the 'wrong' category.Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-87575161250881956022010-05-10T01:38:00.000-07:002010-05-10T09:29:15.044-07:00Moral Business, Enabling LawsAn interesting discussion with a group of IT leaders last week, about sourcing partnerships. The question being discussed was how we can make them genuine partnerships in nature, not just in name. I was really struck (and encouraged) by the group's belief that this was not only desirable but that it was possible too - albeit not necessarily in every situation.<div><br /></div><div>Emerging from the discussion was the conviction that relationship lies at the heart of how this can be done. If partnership is to be real, then it will be underpinned by a relationship of trust. This means (obviously) that the contract is not what makes a partnership really work - although a bad contract can wreck it. Thus the contract's role, in reality, is to define outcomes, to lessen the likelihood of things going wrong, and to address what happens when something does go wrong. </div><div><br /></div><div>Trust is a moral term. As I form a view about whether or not I will choose to trust someone, I am making (at least in part) a moral judgement about their character and likely behaviour -based on my perceptions. I may form a low view, and still choose to trust them, but I'm making a moral assessment, none the less. The same applies to organisations. The obvious, and non-controversial, conclusion is that business has a moral dimension. I note, though, that relationship, necessitating the forming of moral judgements, is desirable, and a key for success in sourcing. </div><div><br /></div><div>At a bit of a tangent, admittedly, this resonates with questions about the nature of law. I suggested that sourcing contracts are there to stop things going wrong, and to address the situation if they do. That's a classic view of what laws are for - and one that relies on agreement re right and wrong (or on the ability of one group to impose their view on the whole). I find it interesting that we seem increasingly to be passing laws to enable behaviour, rather than restrain it (eg The Human Fertilisation & Embryology Act of 2008) - and we're doing so in areas where agreement is far from uniform. That troubles me.</div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-63973257333174425652010-04-30T02:46:00.000-07:002010-04-30T04:53:49.024-07:00Jobs vs Flash: Just which battle has Apple won?I read with interest Steve Jobs' <a style="color: rgb(51, 0, 51);" href="http://www.apple.com/hotnews/thoughts-on-flash/">open letter</a> about Flash and why Apple won't use it on iPad, iPod and iPhones. Well constructed is the least one could say about it. It's been followed by a WSJ interview with Adobe CEO Shantanu Narayen, <a style="color: rgb(51, 0, 51);" href="http://blogs.wsj.com/digits/2010/04/29/live-blogging-the-journals-interview-with-adobe-ceo/">summarised</a> on WSJ blogs. Both are well considered by Charles Arthur on Technology Guardian - <a style="color: rgb(51, 0, 51);" href="http://www.guardian.co.uk/technology/blog/2010/apr/29/steve-jobs-flash-ipad-letter-dead">here</a> on Jobs' letter, and <a style="color: rgb(51, 0, 51);" href="http://www.guardian.co.uk/technology/blog/2010/apr/29/adobe-chief-executive-flash-apple-reply">here</a> on the Narayen interview.<br /><br />It posed two questions for me. The first is 'has Apple won this battle?' My bet is yes. And I think this has at least as much to do with the time Adobe seems to be taking to bring fully-featured Flash to mobile platforms, as to do with Apple's behaviour. Will Flash be as key on mobile devices as it has been on desktops and laptops? Don't think so.<br /><br />But the second, and more interesting question, is exactly which battle has Apple won? Is it just about Flash on mobile devices? I suspect not. Here's the hypothesis:<br /><ul><li>Mobile device (smartphones, tablets, media players, etc) uptake, I think, is growing faster than desktop and laptop, and will continue to do so<br /></li><li>So, mobile devices account for larger and larger shares of use, and begin to set the direction, rather than desktop / laptop devices. We'll see (five years? ten?) a time when mobile establishes the pattern and desktops and laptops follow. Already there are signs of this in user interfaces and application design.<br /></li><li>At the same time, and symbiotically, consumerisation of IT proceeds apace. So, developments in consumer technology point the way for corporate computing. Think about it - Apple vs Adobe in setting consumer technology standards relating to media. Make a call.</li></ul>So, the battle Apple has won (or the war it is winning) is surely against Flash overall. Note that most of Jobs' arguments don't apply to mobile devices alone. If this is true, then there are implications for the corporate IT world too. This includes how long we go on using Flash for web applications. <br /><br />But, that's only part of it. Apple's strategy for corporate penetration seems very different from (say) 20 years ago. Then it was about attempting to demonstrate that the Mac was a better solution for the corporate desktop - I remember a KPMG-produced analysis arguing that the Mac had better corporate connectivity than the PC, for example. Now, the strategy includes ensuring that there is a foundation for integration with eg Exchange, but the battle is fundamentally being fought elsewhere. The pattern I see is Apple fuelling and riding the wave of technology consumerisation and then surfing it all the way to the corporate desktop (and perhaps more importantly, whatever follows on from 'desktop').<br /><br />So, watch how this one plays out. It's about much more than iPhone apps and browser functionality.Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-3445885795180904982010-04-28T10:20:00.000-07:002010-04-28T23:42:32.404-07:00A World Without Secrets (Part One)So, <a href="http://news.bbc.co.uk/1/hi/uk_politics/election_2010/8649853.stm"><span class="Apple-style-span" style="color:#330033;">Gordon Brown</span></a> has been caught saying one thing publicly, and another in private. That's a bad day for him - both because of the displayed disparity between public and private, but also because the private comment was unjustified. <div><br /></div><div>Integrity has sometimes been defined as the absence of any difference between public and private person - and I get that. I want to be the same person in public as I am in private. On that basis, Brown got it badly wrong. </div><div><br /></div><div>On the other hand, I know that I don't live up to this, not by a long way. I therefore find it far easier to identify with Gordon Brown in his <span class="Apple-style-span" style="font-family:georgia;">frustration</span>, his fault and his apologising than I do with<a href="http://news.bbc.co.uk/1/hi/uk_politics/election_2010/8649847.stm"> <span class="Apple-style-span" style="color:#330033;">George Osborne</span></a> who said:</div><div><br /></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>"<span class="Apple-style-span" style=" border-collapse: collapse; line-height: 18px; font-family:verdana, helvetica, arial, sans-serif;font-size:13px;">We have found out the prime minister's internal thoughts... and I think they speak for themselves ... What people will see is the contrast between what he was saying publicly and what he was saying privately"<span class="Apple-style-span" style="border-collapse: separate; line-height: normal; font-family:Georgia, serif;font-size:16px;"> </span></span></div><div><br /></div><div>It must be nice to be as confident about your own behaviour as that - or perhaps he's being a tad hypocritical? I'm with Nick Clegg who told Radio 4's PM programme:</div><div><br /></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>"<span class="Apple-style-span" style=" border-collapse: collapse; line-height: 16px; font-family:verdana, helvetica, arial, sans-serif;font-size:12px;">If we all had recordings of what we mutter under our breath we'd all be crimson with embarrassment... Gordon Brown has now gone out of his way to apologise. He was quite right to do so, and I think that's that."</span></div><div><span class="Apple-style-span" style="font-family:verdana, helvetica, arial, sans-serif;font-size:100%;color:#464646;"><span class="Apple-style-span" style="border-collapse: collapse; line-height: 16px;font-size:12px;"><br /></span></span></div><div>Good on him. We really do live in a <i><a href="http://www.amazon.co.uk/World-without-Secrets-Ubiquitous-Computing/dp/0471218162/ref=sr_1_7?ie=UTF8&s=books&qid=1272477239&sr=8-7"><span class="Apple-style-span" style="color:#330033;">World Without Secrets</span></a></i><span class="Apple-style-span" style="color:#330033;">.</span></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com3tag:blogger.com,1999:blog-4389651616933774797.post-61053394003149691182010-04-23T09:21:00.000-07:002010-04-27T03:00:30.400-07:00Unwritten Rules<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgORLofB7xHlcv9vJH55pi2rZoB3TpT2yKnAyehXARNa4MNHDlH41omw6wvTbzFsjiP7ZiooAxGLW4gCCCdRLbEwM3PGZurGYYtrDroMX-hJCYnvJDYPu2KYqMhj_yCKHjuYetPGahheRo/s1600/IMG_0148.JPG"><br /></a><br />So, there's an unwritten rule that you shouldn't blog in your 52nd year. Because it's unwritten, I think I'm the only person that knows about it. Well, that's my excuse for not posting for a year.<div><br /></div><div>What have I learnt during this silence?</div><div><ul><li>Blogs can continue to resonate - one ex-colleague, reading my blog in March this year didn't notice posts were 12+ months old, and said he liked them. I suspect it's a bit like stopped clocks being right twice a day.</li><li>An increasing proportion of the insight I come across is in blogs - which sets a higher threshold for me subscribing, but means blog results are a much bigger part of business-related searches. Sets a higher threshold if I expect anyone to read anything I write. And I like some corporate blogs too.<img style="float:right; margin:0 0 10px 10px;cursor:pointer; cursor:hand;width: 150px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCjLbY6zfu7UqdiZw-6QtE75U8Rf203KT8Aj2YK6UGp9O9YJieRKT5jLgPgR_OkGqV2GSiYowSSceprNLX6Cqsebx5xh8R3xOoQ77E7QPCu3nSouGMnEABuYx7L-ASDcs-tOM25NXNSnw/s200/IMG_0148.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5464754616103361938" /></li><li>It was all too good to last. The <a href="http://nwfsmith.blogspot.com/2009/02/what-do-names-say.html">Obama Car Wash</a> on the Cowley Road is now The Only One car wash - I suspect this is about disillusionment with the president rather than a car wash with messianic pretensions - but, on the other hand, this is the Cowley Road.</li><li>Having a daughter marry can be a wonderful experience</li><li>Establishing a network that works both online and offline is immense fun - and that <a href="http://www.cionet.com/">CIOnet</a> appears to remain the only international online and offline network for CIOs and IT leaders. You're not a member yet? I think we're doing something a<img style="float:right; margin:0 0 10px 10px;cursor:pointer; cursor:hand;width: 190px; height: 80px;" src="http://www.cionet.com/img/logo.gif" border="0" alt="" /> bit different, and of real value. Contact me for more</li></ul><div>So, there's another unwritten rule about blogging in your 53rd year. I'll follow that one.</div></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-65461747087354635572009-02-26T08:40:00.000-08:002009-02-26T15:01:23.196-08:00The Mail, the messenger, the media<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbia8f2Wkrfbh30-xgZtrdOH-NxEpLR_Jn_rxbuqIZuQSp_kqJwJpSCjULGPwGjkHnanSvRHYMRlQjHfE3qXH3Jph9VzvNa5239ORTOgEaEAU2AHlZMwZhMEX-cnttu0TeBJ6BbOeSobc/s1600-h/mail.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 320px; height: 150px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbia8f2Wkrfbh30-xgZtrdOH-NxEpLR_Jn_rxbuqIZuQSp_kqJwJpSCjULGPwGjkHnanSvRHYMRlQjHfE3qXH3Jph9VzvNa5239ORTOgEaEAU2AHlZMwZhMEX-cnttu0TeBJ6BbOeSobc/s320/mail.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5307176373125184338" /></a>There seems general agreement that the Mail's '<a href="http://www.dailymail.co.uk/health/article-1149207/How-using-Facebook-raise-risk-cancer.html">Facebook could raise your risk of cancer</a>' headline was even more ridiculous than the '<a href="http://www.dailymail.co.uk/news/article-1153583/Social-websites-harm-childrens-brains-Chilling-warning-parents-neuroscientist.html">Social websites harm children's brains</a>' one that rapidly followed it. Certainly the Mail's reporting wasn't terribly nuanced (in a blog I have to tell you that I'm understating). Much of the response was well argued, and engaged with the topic amirably (eg <a href="http://www.guardian.co.uk/commentisfree/2009/feb/23/digital-revolution">Jackie Ashley</a>) - but much also seemed no more nuanced and no less ridiculous than the Daily Mail pieces themselves.<div><br /></div><div>A few things struck me. First, the strength of feeling this topic generates - the first comment on this post arrived when all I'd posted (accidentally) was a title I'd abandoned by the time the comment arrived. The risk is that I leap to my own position without actually listening to what's being argued. Certainly I came across that.</div><div><br /></div><div>Second, and linked to this, we tend to shoot the messenger. The fact that the piece was in the Daily Mail instantly rendered it poisonous for some. Now, I don't much like the Daily Mail, but neither do I much like some of the stances and weak arguments I find in the paper I read every day. I read it because of the quality of much of its writing, not because it agrees with me. There were a lot tweets and blogs that merely focused on the author's well-established dislike (however justifiable) of the Mail, and seemed to use that to avoid engaging with the underlying argument.</div><div><br /></div><div>Third, I'm struck by the "either / or" nature of much of the comment. So, maybe it's not that kids go out less because they spend time on Facebook OR that they spend time on Facebook because they go out less. Maybe both are true, mutually reinforcing. Maybe social media allow us to connect and interact in truly valuable ways previously impossible, AND, maybe there could be downsides as well. Seems ironic to me that media that have arisen with post-modernity (both / and) are used so extensively to promote modernist perspectives (either / or).</div><div><br /></div><div>Finally, as <a href="http://www.guardian.co.uk/education/mortarboard/2009/feb/25/facebook-greenfield-social-networking">a number of pieces highlighted</a>, research is ongoing in this area, and it's <a href="http://www.guardian.co.uk/commentisfree/2009/feb/25/socialnetworking-neuroscience">complex</a>. But you don't have to look hard to identify research that points to changes about which we might at the least be ambivalent. So, for example, <a href="http://www.cio.de/news/cio_worldnews/844893/index.html">research suggests</a> Generation Y prefers to use blogging, texting, and IM in preference to the face to face and telephone communication preferences of preceding generations. We also <a href="http://en.wikipedia.org/wiki/Albert_Mehrabian">know</a> that communications effectiveness is highly dependent on non-verbal elements and tone of voice (the 7%-38%-55% rule). Put these together and we have workforces that are increasingly able to connect and communicate widely and rapidly (good), but who prefer to use communications media that are less effective for communicating emotion, lack of congruence, and nuance (bad). It's both / and again.</div><div><br /></div><div>What do I want to learn? Like much of the above, it's pretty obvious. Work hard to engage with arguments, neither trumpeting my established positions, nor shooting the messenger. Recognise the potential for 'both / and' positions. And go gentle on the social media revolutionaries. Chesterton spoke sense: "The reformer is always right about what is wrong. He is generally wrong about what is right." I find it very easy to be wrong about both.</div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com1tag:blogger.com,1999:blog-4389651616933774797.post-3362224771590241452009-02-20T01:39:00.000-08:002009-02-20T05:34:47.667-08:00What do names say?<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0joAd5c8g_7a_IaSkyiPD9x3xeu6PRCWQLxrug0msMTUslMYP9RFDHFSqhgn5O7CXsl7M65ycelrY1VYZmvjIVImos-Fr9cv8uDZ_qVhgck5jxQixMUwIRDAw47AMrBAAMuiYcxoylqA/s1600-h/obama.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 300px; height: 400px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0joAd5c8g_7a_IaSkyiPD9x3xeu6PRCWQLxrug0msMTUslMYP9RFDHFSqhgn5O7CXsl7M65ycelrY1VYZmvjIVImos-Fr9cv8uDZ_qVhgck5jxQixMUwIRDAw47AMrBAAMuiYcxoylqA/s400/obama.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5304868243870828130" /></a>Following on from the previous post about positioning, I like th<a href="http://www.oxfordmail.co.uk/news/4059419.Car_wash_honour_for_Obama/">e Obama Car Wash</a> in Oxford's Cowley Road. "Can we make the alloy wheels shine and get that difficult muck out of the door sills? Yes we can." Makes me wonder about competing car washes, though. What would you expect from the Sarkozy Car Wash; the Brown Car Wash; even the Berlusconi Car Wash? Perhaps not. <a href="http://www.mahalo.com/Sarah_Palin_Car_Wash">Sarah Palin</a> used to own a car wash.<div><br /></div><div>Main theme here, though, is positioning and naming around money. There seems general agreement that one of the causes of the economic crisis is greed - specifically the pursuit of money for its own sake. The idea that we'd let the desire for (easy) money grip us as a society is an idea that people now entertain as possible, even if they don't fully agree. There are eloquent posts from <a href="http://blog.sojo.net/2008/12/01/a-different-economic-measure-quality-of-life-and-the-economic-bill-of-rights/">consumer</a> and <a href="http://crystals.typepad.com/soulful_business/2009/02/what-is-the-purpose-of-business.html">business</a> perspectives, arguing that there's got to be more than getting and spending money. </div><div><br /></div><div>Just to be clear, I love what you can do with money - whether that's securing a home and a level of comfort for my family; accessing the arts, sport, holidays, food and drink; or giving it away to effect change where it's needed. I understand that without money life can be much more difficult. But I'm also aware of the pull of money - that it can hold you and grip you, whether you have plenty or little. </div><div><br /></div><div>So it's from these perspectives I react to the Motley Fool's new web site for consumer finance - <a href="http://www.lovemoney.com/help/aboutus.aspx">lovemoney.com</a>. It's there "to help you build a relationship with your money". </div><img style="float:right; margin:0 0 10px 10px;cursor:pointer; cursor:hand;width: 318px; height: 61px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtwtR2NT-VMBclJud0Aev7xeyCJMSbuNh9BUd3auBTssfYDWrp6l3rI3uskCU6jmzsu8Pae-LYPiUN7KHsW7J1jexniNUkY8tSycmxsmC2cbgowXmzZN9Tku9-GsDYwuVnCkOXyVSF94A/s400/lovemoney.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5304824840822920946" /><div> But I don't want a <span class="Apple-style-span" style="font-weight: bold;"><span class="Apple-style-span" style="font-style: italic;">love</span></span> relationship with my money. I'm intrigued that the <a href="http://www.lovemoney.com/blog/carlknibbs/whats-in-a-name-2226.aspx">lovemoney blo</a><a href="http://www.lovemoney.com/blog/carlknibbs/whats-in-a-name-2226.aspx">g</a> talks about ensuring that its name had to fit with company values - (not spelt out, but not previously about "loving money", I think). And what are we to make of the the little heart in the logo? Seems to me the obvious implication is that this is a site about loving money - albeit with a logo that brings a light touch to it.</div><div><br /></div><div>I don't get why you would choose this name. "The love of money is a root of all kinds of evil and some by longing for it have ... pierced themselves with many griefs". That (from the Bible) seems more obvious that it's been in ages, and in our post-Christian culture is a quotation that still resonates.</div><div><br /></div><div>I exchanged e-mails with Saul Devine - MD at The Fool. Much credit to him for a thoughtful and generous engagement (in line with how I think of The Fool). The gist of his response was that the literal meaning of the name is not the intent of the service, and that the brand messages inherent in the site are contrary to the more negative associations of the name. He stresses that the service is about responsibly handling money - and I've always found it to be that.</div><div><br /></div><div>But surely that just means the name is wrong? In naming a business or a service would you not work hard to avoid names that point your customers in the wrong direction? Would you not avoid names with associations that your site had then to overcome? Yes, I get the potential for ironic naming; yes, I understand the potential for whimsy, for ambiguity, for attracting attention. But this still seems a very strange choice to me.</div><div><br /></div><div>Just to be clear I normally like the Fool's content a lot. I find it helpful - and reckon it lives up to the 'wise fool' stance pretty well. But I'm likely to visit a site called lovemoney.com less frequently - because I just don't want to love money. <br /></div><div><br /></div><div>The point of this - not to beat up on The Fool - but that names matter.</div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com1tag:blogger.com,1999:blog-4389651616933774797.post-43047151431158746152009-02-18T06:58:00.000-08:002009-02-18T08:14:18.531-08:00Integrators, aircraft & positioningI'm intrigued by the (perhaps) apparent relationship between aircraft and integrators / outsourcers. EDS <a href="http://www.youtube.com/watch?v=L2zqTYgcpfg">build aircraft i<img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 400px; height: 143px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihrv737ijCTaj0IKek50eCjre0CzPhyTYqRUVuFbg-e265-fqVttfJs5BFyesPB8ch1yFozhgYVTmTXpiUrkF16C-8xwJ1LmU4gq3FeCvj5WyhIcrYNI34ezleni6RW8m0_FdsPPR9Bvc/s400/airplane+for+blog.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5304169643889957842" />n-flight</a> and Accenture have this week been giving balsa aircraft to Oxford students as part of their recruitment drive. <div><br /></div><div>Accenture were dishing out chocolate too (a bit too sweet, I thought), and not just to students - the barbers across the road were dissing their laxative chocolate (plain wrapper) and the 'Assenture' [sic] whose name they saw on it.</div><div><br /></div><div>Back to aircraft, back to positioning. What do you associate with planes, and building them? Yes, you get the <a href="http://www.telegraph.co.uk/news/uknews/1559410/Airport-queues-longer-than-flights.html">romance of travel</a> (huh!), the <a href="http://www.youtube.com/watch?v=qOtoujYOWw0">appeal of engineering</a> (no, me neither), and the sense of humanity pushing against its <a href="http://www.youtube.com/watch?v=t5vPiOTN3d0">earthbound limitations</a> (why not space travel, then). On the other hand you also get industries in trouble; more than your fair share of carbon emissions; <a href="http://www.stratfor.com/airbus_a380_delays_and_customer_endurance">chronic lateness</a>; and <a href="http://www.google.com/hostednews/afp/article/ALeqM5iDVqEY1ztLuTfKC1mV5mdJ0pISTQ">spectacularly lost luggage</a>.</div><div><br /></div><div>Turning to the individual associations. Accenture distribute balsa wood stamped 'High performance. Delivered', packaged in a bag on which is printed 'See how far you can go with Accenture'. Can't speak for you, but I've never thought of balsa as 'high performance', nor as far-flying. Rather, I think of it as flimsy, cheap, and short-lasting - and aircraft built from it as uncontrollable and short-lived. I've never been an Accenture client, but this seems at odds with their other marketing.</div><div><br /></div><div>The (now far from new) EDS video pokes fun at itself, and the aircraft builders look to be having real fun. But, as commented at the YouTube post, it portrays customers having coffee blowing in their face, as they travel in something that's far from finished, and that looks pretty unpleasant and chaotic. Again, I've never been an EDS client, but I don't suspect this is the desired impression.</div><div><br /></div><div>Of course, both companies are having fun, and it may be unfair to be quite so po-faced about fun initiatives. But, if every interaction with customers, potential recruits, and even the general public is a moment of truth for a business, then they (and we) have to be sure that the value of being associated with fun outweighs other the other associations. Do these ones? Maybe.</div><div><br /></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-16789254920933958312009-02-16T03:49:00.000-08:002009-02-16T04:13:29.447-08:00Being more innovative about innovation?About 15 years ago I did a survey on innovation. Like a lot of surveys on innovation it re-uncovered the obvious. We all think innovation is a good idea, wish we did more of it, and don't know how to institutionalise it without killing it. Yawn.<div><br /></div><div>But, we also highlighted that in Britain we have a peculiar view of innovation. We tend to think of it as being:</div><div><ul><li>technology-based</li><li>revolutionary not evolutionary</li><li>expensive</li><li>large scale.</li></ul><div>Conversely, other geographies (and at that time Japan in particular) think of innovation as being probably not technology-based; evolutionary / incremental; potentially low cost; and often small scale.</div><div><br /></div><div>I wondered last week if this was one of the factors behind a <a href="http://www.itpro.co.uk/609658/it-not-a-contributor-to-innovation-say-execs">recent ITPRO report</a> that non-IT execs value IT but don't see it as a source of innovation. Rather than just concluding as the report does that this means the IT function still lacks strategic clout (sigh), it could mean that either non-IT execs, CIOs, or both are looking for innovation in the wrong place - in technology alone. </div><div><br /></div><div>I remember, as we did seminars about this research, one VC participant talking about how what he especially looked for was businesses that took an idea proven in one domain, and applied it to a new one. Sounds innovative to me. But, note, not a new idea per se in sight - just a new context.</div><div><br /></div><div>So, how about we all try this for a few months: </div><div><ul><li>stop looking for new ideas, technologies, etc<br /></li><li>start looking for new contexts in which we can apply ideas already shown to work</li></ul><div>Might even align with cost conscious times?</div></div></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com2tag:blogger.com,1999:blog-4389651616933774797.post-50157833608990111242009-02-09T13:58:00.000-08:002009-02-10T02:52:32.905-08:00Well, yes, and your point is ...You know how sometimes you read something and you are clearly less surprised than the writer? Been one of those days.<div><br /></div><div>Example 1: IDC reports that <a href="http://www.idc.com/getdoc.jsp?containerId=prUS21664409">SMBs are using data protection (ie backup, recovery, etc) technologies only previously seen in enterprise data centers</a>. So, as an SMB (at the small end) who synchronises data between two computers, backs up to an external drive, and backs up to a cloud, this isn't really that surprising to me. Been doing it for about three years. </div><div><br /></div><div>Is it just that I'm a smug git? Not just that. Rather, consumerisation of IT (as the analysts have been telling us) is real. It means that technology adoption (and sophistication) moves more rapidly from enterprises through SMBs to consumers - and then the flow reverses as technology adoption starts at home. There, t</div><div>hose protecting photographs, movies, their entire music collection, etc, now have tools available to them to back-up in sophisticated, rapid, easy to recover ways. SMBs - well of course they get there too.</div><div><br /></div><div>Example two: Computer Weekly reports on an NCC Group study that demonstrated that <a href="http://www.computerweekly.com/Articles/2009/02/04/234604/third-of-senior-staff-at-top-firms-fall-for-game-honey.htm">managers click through on games links they're sent, and play them at work</a>. If this is news to anybody then I suspect it's more a comment on how out of touch with the realities of online behaviour they are. </div><div><br /></div><div>But, I realised, the unknown links I click through most are, of course, news stories - like this Computer Weekly one - from aggregator sites. Wonder how many managers have clicked through news stories without checking where they're going first? More than click through to games? I think it's possible. </div><div><br /></div><div>Postscript: I clicked through to the NCC Group site to read the story there and got a browser warning about the site wanting to run a dll that claimed to be from Microsoft Corporation. Sounds dodgy to me.</div><div><br /></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-73816452779062015102009-02-03T08:47:00.000-08:002009-02-03T09:26:04.209-08:00Time, trust and circlesReading John Griffith's excellent blog <a href="http://paab.typepad.com/furtherandfaster/2009/02/my-perfect-ad.html">'my perfect ad</a>' reminded me of some thinking I did a few years ago along similar lines. What clients were teaching me was that how we delivered service was at least as important as the topics to which delivery related (<a href="http://nwfsmith.blogspot.com/2009/01/how-not-what-and-why.html">cf earlier blog re iPhone</a>). Further, because every interaction is a moment of truth, strengthening or weakening relationship with the client, over time we will build virtuous or vicious circles, depending on client experience.<div><br /></div><div>A virtuous circle might look something like this. </div><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 320px; height: 228px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXxTTr8uL6khEhmKvCCIzDtda6o2o7hZy-CAmQRBlTiTV1LoTCYcJcq4pxIbNvs_3G-vzvFUbpSCkxPgvBPUmUy0ah6_69yIMrinJIHNtLaVelEafHVYbsQ3F7_6ahoXjAuQmVaan9rsQ/s320/virtuous+circle.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5298623057976640722" /><div>Key attributes are relevance to the task / issue at hand; timeliness; accessibility and usability. Did the client get what they needed, when they needed it, how they wanted it, easily?<br /></div><div><br /></div><div><br /></div><div>Similarly, a vicious circle might look a bit like this - <br /></div><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 320px; height: 216px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijnmBEx-ftK-_-X2AhremW3WdYikpDa8GRNUKN-rlpQz9OhgptvBBOOvWnSLgY8AgX3LOdU9sEydSMqKW4xWvtKtIcmp8Z9ue4GRIuq97zMWIUL1AZX9JD0flWiNqqZArupnuhFqRDqIA/s320/vicious+circle.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5298621324156813298" /><div><br /></div><div><br /></div><div>The wrong thing, the wrong way, at the wrong time. <br /></div><div><br /></div><div><br /></div><div><br /></div><div><br /></div><div>Key is that you're always building up or running down trust - so if you consistently go round the virtuous circle, you'll probably be forgive one bad interaction, and your client will pay attention whenever you appear on their horizon. But if you consistently go round the vicious circle you are likely to be ignored - even when you start offering a virtuous circuit. Share of mind achieved is not transactional, but based on previous experience.<br /></div><div><br /></div><div>Where does this apply? Pretty much all customer and client interactions - plus a lot of on-line interactions. Think about community members, blog-readers, tweet followers, etc. </div><div><br /></div><div>And, of course, sorry if I've just wasted your time.</div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-81937045184086822302009-02-02T12:14:00.001-08:002009-02-02T12:42:46.198-08:00Trusting enough not to go public<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgy1-3ntOHRAu3DuvAeRW9iUi1O3kKTx_hltDLpFEVSFvNk0vZCxoFHnwaKmGXwoy57CaXF6dgZQUHH4HoRNhEkZHRVEZzMFjZBFvux1MpY5n5CQDsKinT63cz5xxOpZiGBCzkVsyunlyI/s1600-h/chatham.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 240px; height: 55px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgy1-3ntOHRAu3DuvAeRW9iUi1O3kKTx_hltDLpFEVSFvNk0vZCxoFHnwaKmGXwoy57CaXF6dgZQUHH4HoRNhEkZHRVEZzMFjZBFvux1MpY5n5CQDsKinT63cz5xxOpZiGBCzkVsyunlyI/s400/chatham.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5298300906694029570" /></a><br />In the past few days, I have been in two gatherings with 'Chatham House rules' - one a gathering of IT leaders from the same industry sector, the other of community leaders. Both were really valuable - the first to an IT vendor testing propositions, both to the participants themselves.<div><br /></div><div>So what? Well, first, it is a truism that we live in a '<a href="http://www.amazon.com/World-Without-Secrets-Ubiquitous-Computing/dp/0471218162/ref=sr_1_1?ie=UTF8&s=books&qid=1233606398&sr=1-1">world without secrets</a>'. Whether it is CCTV on our streets, or the<a href="http://www.guardian.co.uk/lifeandstyle/2009/jan/31/facebook-sex-divorce"> use of Facebook by one party to declare a relationship or marriage to be over</a>, we can find ourselves living much more public lives than previous generations. And, whilst that's sometimes about media intrusion, it is also to a very significant degree our own choice, directly or indirectly. Second, in both of my meetings, it was the decision to go counter to this prevailing public trend that enabled the meetings to be so valuable.</div><div><br /></div><div>So, IT leaders go private, and can give the feedback they really want to, without finding themselves lampooned by their competitors or lambasted by vendor sales people. Community leaders can talk freely without fear of media misinterpretation, or of doubts, uncertainties and politically-incorrect opinions being held against them, and so forth. Sounds good to me - but not the norm. So why do we so rarely stop to make choices in this sphere? Is information sometimes less valuable when shared widely, because the wide sharing precludes certain outcomes? Worth thinking about when blogging, tweeting, status-sharing?</div><div><br /></div><div>And of course, there's the paradox that to 'go private' requires lots of trust. More trust than going public, because the latter in no way relies on trust - we know once it's out there, it's out there. So, perhaps the real question is what is it that makes us willing to trust each other? Enlightened self-interest? Or something more? I hope so. I think so, too.</div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-77609984072072286912009-01-25T08:28:00.000-08:002009-01-25T09:06:44.956-08:00Words from the wiseBack in 1992, I worked on a 'futures' project at KPMG - looking at likely changes in a range of industries. One of these was media, so we gathered input from the great Paul Styles OBE (media guru bar none). I remember Paul's prediction that we were the last generation who would buy music in physical form - telling us that we would listen to it on demand over networks. This was, as I said, 1992 - certainly before I was using the Internet (and I suspect you too).<div>This week, the <a href="http://www.guardian.co.uk/technology/2009/jan/22/digitalmusic-drm">Guardian's Technology section</a> caught up with Paul. "Forget your iPod" was the message on the front page, thought not repeated in the article itself. Basic messages were that</div><div><ul><li>only a small percentage of iPod music is purchased downloads, and the the vast majority of downloads are not purchased</li><li>streaming music (from YouTube, MySpace, <a href="http://www.pandora.com/">Pandora</a>, Last, etc) is already taken hold - used not just on PCs, but also on the iPhone, etc<br /></li></ul><div>At one level, of course all this is true, but it makes me think three things:</div><div><ul><li>there's a lot of things we learnt 10-15 years ago being presented as new news. In the rush to understand what's happening now, we'd do well to listen a little more to those who were around before and during the first Internet rush. They, at least, have been through one crash and burn</li><li>kind of misses the point about the iPod - as it morphs in any case into the iPhone; as we see WiFi growing across wider areas (so the iPod Touch becomes closer to an 'always-on' wired device) - so the iPod <span class="Apple-style-span" style="font-style: italic;">could</span> remain a key device - the issue is surely the iTunes model, not the iPod at all. In other words we need to think more about the underlying issue and models, looking at how things are developing, rather than drawing the seemingly obvious and (obviously) wrong conclusions</li><li>how could they fail to mention <a href="http://concerts.wolfgangsvault.com/">Wolfgang's Concert Vault</a>? A great iPhone app, as well as browser - check it out.<img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 320px; height: 222px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhujh_MxdaUdm7xNXoyjzNiEr43RNlg8yAuBivf6tJjX9HQVZKZNm2uST_gPadBcdhB-Bhe158DwgsPkCYM_9BnLXSeI7015Hc7yt5M3C-jNYwfW2Ue8AxmTmCtsY0f4SOJOVN98LuXEFs/s320/v1.1-three-screenshots.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5295277679625449634" /></li></ul></div></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0tag:blogger.com,1999:blog-4389651616933774797.post-13300373171664657852009-01-20T07:16:00.000-08:002009-01-20T11:06:00.320-08:00'How', not 'what' - and why<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCExr9YpDID_UmpSvX1F9ts7x5ELVOgX1KYWzjbmzKBO2AZo7wdHUIygtfiaGu730CcYNf_tD1mZjd4U47vuH-hHXhArhkkLckLZQzWd5sTdCW-NBXWSFI1vXjZ_eoTh7Xodx-1PJdzs8/s1600-h/iphone+appstore+better.jpg"><img style="float:right; margin:0 0 10px 10px;cursor:pointer; cursor:hand;width: 172px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCExr9YpDID_UmpSvX1F9ts7x5ELVOgX1KYWzjbmzKBO2AZo7wdHUIygtfiaGu730CcYNf_tD1mZjd4U47vuH-hHXhArhkkLckLZQzWd5sTdCW-NBXWSFI1vXjZ_eoTh7Xodx-1PJdzs8/s320/iphone+appstore+better.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5293403146292190946" /></a><br />Four months into using the iPhone. I like it a lot. There's all the obvious stuff that it really ought to do that it doesn't do, sure. But because it does what it does do so very well I rarely miss what it doesn't do.<div>I'm struck, though, by the App Store, and what it might be a sign of. So, what about ...</div><div><ol><li>The importance of an ecosystem, rather than a single instance of core or application functionality in driving usefulness and making the device compelling. So, the killer app is a meta-app?</li><li>How cheap the apps are - I'm almost embarrassed to have paid for any, let alone as much as £11.99 (Omnifocus, and yes, worth it). How can this not have an impact on applications software pricing first in the consumer space, and then through that spilling over, in the corporate space?</li><li>The way it throws out apps that do one thing really well. Those apps I especially like include Movies by Flixster; TubeStatus; BibleYouVersion; Facebook; AroundMe; and TwitterFon. They're changing how I expect to access content and functionality away from a browser interface to something that's more akin, dare I say <img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 122px; height: 119px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWOYQ5fRtbzgDYiZsdPBPF4z_TQIymPZogJfLArj7EWW2ufiJlbFIX6gZNFQUxpkR6GgAQdavhd4S1A-ireF7Wc0PwJT_uhJ1DbRT6MQE6R8eLvEbMhI-zOX_-6QxHPSbX44C7Bqg55_4/s320/aroundme.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5293404535798224098" />it, to an applicance. I'm intrigued that widgets on my Mac weren't nearly as compelling, despite working pretty much the same way. My sense is that we're seeing an early stage of usable, compelling, mult-function information appliances.</li><li>I'm wondering about how these applications, their pricing, and the appstore are signs of future shifts in what mainstream corporate IS will look like - just today Mark Raskino posted a tweet (@MarkRaskino) from the Gartner BI Summit in Den Haag where a large corporation were reported to be finding that the iPhone UI was stimulating executive interest in Business Intelligence. </li></ol><div>So, perhaps stating the obvious, I think the 'how' often matters more than the 'what' in content / application / service provision - and that buried in the iPhone and its App Store are some pointers to a wider future.</div><div><br /></div><div>And, in case you wondered, Cowabunga.</div><img style="float:right; margin:0 0 10px 10px;cursor:pointer; cursor:hand;width: 320px; height: 213px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhs5w86NQ0E5oOY5MNHzQQF0vvFlSSsmiH2RdAYFxLLXnmekAn2vBtJNCMzA9lp9rI7ZAsRKo5GWlud9rf-WA5H5Q9kU3MPE9b_BkqQ8Rehd5uc3XXUKeMBlzXCqgFUVossnNwKwXHqjsw/s320/cowabunga.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5293405470159819954" /></div>Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com1tag:blogger.com,1999:blog-4389651616933774797.post-76123565645870205942009-01-19T06:34:00.000-08:002009-01-19T06:51:46.693-08:00Why, oh why, oh what?Always struck by how much people talk about <span style="font-style: italic;">what</span> they do at work, not <span style="font-style: italic;">why</span> they do it. Job descriptions typically reinforce this.<br /><br />Does it matter? I think so. It encourages an internal focus, because the <span style="font-style: italic;">why</span> usually relates to customers and clients. It de-emphasises purpose - leaving work often feeling lacking in purpose. It leads to the wrong discussions about how to make the job better, more efficient, etc.<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhjmeDymwuz0e8litP74dzNy9W6_iR6ebykf_ivAyVUxVg9H4FSeMsougMiN-k9OJMaZ38T32Bk950t3YiM_UHWqlFJNNFMfYyUuoXPMlNh0tbNRXYRahOSXGzzK4Q3qyFDz90RFam6IDo/s1600-h/photo-3.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 240px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhjmeDymwuz0e8litP74dzNy9W6_iR6ebykf_ivAyVUxVg9H4FSeMsougMiN-k9OJMaZ38T32Bk950t3YiM_UHWqlFJNNFMfYyUuoXPMlNh0tbNRXYRahOSXGzzK4Q3qyFDz90RFam6IDo/s320/photo-3.jpg" alt="" id="BLOGGER_PHOTO_ID_5293017291290028706" border="0" /></a><br />Here's a business, spotted in Oxford, that gets it right. Wouldn't be as compelling if the van said "I check fire extinguishers", now would it? Wouldn't do much for the driver's sense of job-value either, I expect.<br /><br />I help technology businesses, investors, and policy makers do the right next thing, and do the next thing right. What do you do at work?Nick Smithhttp://www.blogger.com/profile/16489935575725526164noreply@blogger.com0